Cellotex App Support
Welcome to the Cellotex App Support page. Our goal is to provide you with all the resources you need to get the most out of our app. Below, you will find solutions to common issues, guides on using features, and ways to contact us for further assistance.
Frequently Asked Questions (FAQs)
1. Account Management
- How do I create an account?
- To create an account, download the Cellotex app from the App Store, open it, and follow the on-screen instructions to sign up using your email or social media accounts.
- How do I reset my password?
- If you’ve forgotten your password, tap on the “Forgot Password” link on the login screen. Enter your registered email address, and you will receive instructions to reset your password.
- How do I update my personal information?
- Go to the "Profile" section within the app. Here, you can edit your name, email address, and other personal details. For additional help, contact us at support@cellotex.com.
2. App Features
- How do I use the PPG process for assessments?
- The PPG feature can be accessed through the main dashboard of the app. Follow the step-by-step guide provided within the app to record your physiological signals. Detailed instructions are available in the app’s Help section.
- What should I do if the app isn’t recording data properly?
- Ensure that your device’s sensors are clean and unobstructed. Make sure you’re using the app in a well-lit environment if required. If problems persist, restart your device or reinstall the app.
- How can I personalize my app experience?
- The app allows you to tailor your experience through the “Settings” menu. Here, you can adjust notification preferences, choose your display settings, and more.
3. Troubleshooting
- Why is the app crashing or freezing?
- Try closing the app and reopening it. Ensure that your app is updated to the latest version. If the problem continues, restart your device. For ongoing issues, contact us at support@cellotex.com.
- What should I do if I’m not receiving notifications?
- Check your device’s notification settings to ensure that notifications are enabled for the Cellotex app. Also, ensure you haven’t disabled notifications within the app’s settings.
- How do I report a bug?
- If you encounter a bug, please contact us at support@cellotex.com with details about the issue, including screenshots if possible.
4. Subscription and Billing
- How do I manage my subscription?
- To manage your subscription, go to the “Account” section in the app and select “Manage Subscription.” From here, you can upgrade, downgrade, or cancel your subscription.
- How do I request a refund?
- Refund requests are handled by the App Store. Please refer to the App Store’s refund policy and follow their process for requesting a refund.
5. Security and Privacy
- How do I ensure my data is secure?
- We use industry-standard encryption to protect your data. Always keep your app updated to benefit from the latest security features.
- What should I do if I suspect unauthorized access to my account?
- If you suspect your account has been compromised, immediately change your password and contact us at support@cellotex.com.
Contact Us
If your question isn’t answered above, or if you need further assistance, feel free to reach out:
- Email: support@cellotex.com
- Support Hours: Monday to Friday, 9 AM - 5 PM GMT
- Response Time: We aim to respond to all queries within 24 hours.
App Updates and Announcements
Stay up to date with the latest features and improvements. Check here for news on upcoming updates and new features.